Difficult customers are a staple of business, but what if a customer refuses to pay, insults or threatens employees, or makes unreasonable demands? In such cases, the customer not only isn’t right, but is a Toxic Client who has the ability to bleed a business dry.
TOXIC CLIENT: Knowing And Avoiding Problem Customers, by corporate lawyer Garrett Sutton, equips business owners with the knowledge to detect and avoid Toxic Clients before they poison the business. The book distils what Sutton has learned from advising owners on corporate legal structures – where he has heard some of the horror stories first-hand – into case studies that illustrate the do’s and don’ts of dealing with toxic customers.
“This is a must-read for client-based businesses.” (read review)
– US Review of Books
“Sutton crafted an incredible guidebook here…”
– Pacific Book Review
“An engaging, empowering business protection guide.” (read review)
– Kirkus Review
Identify & Get Rid Of Toxic Clients
If you’re in business long enough, you’ll learn an important truth: not every client is a good client. Some are truly toxic and breed negativity, lower moral and drain our coffers. But Garrett Sutton’s book “Toxic Client: Knowing and Avoiding Problem Clients” will teach you how to:
- Engage in Active Listening to Spot Potential Trouble
- Deal with Angry & Lying Clients
- Dismiss & Avoid Toxic Clients
- Identify Freeloaders & Feegoaders
- How to Use Collection Agencies, Mechanics’ Liens and Small Claims Courts
About the Author
Garrett Sutton is a corporate attorney, asset protection expert and best-selling author who has sold more than 850,000 books to guide entrepreneurs and investors.
For more than 28 years, Garrett Sutton has run his practice assisting entrepreneurs and real estate investors in protecting their assets and maximizing their financial goals through sound management and asset protection strategies. The companies he founded, Corporate Direct and Sutton Law Center, have helped more than 10,000 clients protect their assets and incorporate their businesses.